Services

Certifi Automated Premium+ Billing & Payment Services​

Meet William®

William® is an intelligent automated premium billing and payments platform that performs all the functions of membership accounting, payment management, collections and remittance for digital benefits-based billing.

William® enables 100% electronic billing transactions in complex billing scenarios, including payer sponsored marketplaces for group and individual populations as well as unique populations like Medicare Advantage and Medicaid.

One Payment Platform

​For all customer segments
Individual
Small Employer
Large Employer
For large employers who wish to self-bill William(R) automatically validates self-reported enrollment and coverage amounts and presents the employer with an electronic invoice summarizing all charges, allowing the employer to make an immediate individual payment or set up reoccurring payments. All transactions are then routed electronically to the appropriate remittance destination with accurate and detailed reporting to the general ledger.

By validating enrollment accuracy and volume up front we reduce labor costs, payment delays and client frustration that occurs when employer systems are not in sync with your billing records.

For consumers we make health and benefits payments easy. Through William(R)'s mobile-enabled consumer portal individuals can quickly set up their account, adjust personal profile settings, automate and manage all of their health and benefits payments in a single application. Credit cards, checking, pre-tax savings accounts, even cash payments can easily be utilized to make onetime or reoccurring payments.

For both carriers and exchange administrators we help manage the complexity of individual populations. Using SSO William(R) manages everything from pre-enrollment binder payments to ongoing eligibility and enrollment data cleansing, providing a single accurate data feed for the general ledger and other downstream applications. 
For small and medium sized employers Certifi's Premium+ Billing platform creates a single, clear, easy to read invoice across multiple products, plans, carriers and employee divisions. Using our employer portal businesses can review billing detail, search history and schedule reoccurring or one-time payments using any number of unique funding sources.

Using our platform, carriers and exchange administrators provide customers with a monthly billing experience that feels highly customized to their unique needs, eliminating the need to reconcile with individual carriers as well as improving payment practices with brokers and other channel partners. William(R) reduces administrative overhead and call center volume associated with manual reconciliation and billing errors.


Key Features
  1. White Label customer-facing tools
    All customer-facing bills, reports, portals and tools branded to be consistent with sponsoring organization's look and feel.
  2. SaaS Integration and Web Services
    Integration modules are flexible and fast to implement. Average implementation timeline 60-90 days.
  3. General Ledger Reporting
    True Enterprise Class Accounting System with GAAP compliant reporting provides clear audit trails for GL management.
  4. Integrated Multi-function Payment Portal
    Consumers and employers can set up individual or reoccurring payments using their payment method of choice, credit card, debit card or checking/savings account.
  5. Broker Commission Management Portal
    Self-service commission management portal speeds payment and reduces call volume related to late or incorrect payments.
  6. Consumer Cash Payment Services
    Cash payment service allows consumers to pay using cash by presenting their bill at any participating retailer.
  7. Tier-2 Client Support Call Center
    Optional tier-2 call center available to support questions and technical issues. Train the trainer call center support available.
  8. Delinquency Management
    Certifi can provide all aspects of delinquency management from notification to policy suspension and termination

Consulting​

Let us help you with your next billing project by supplementing your current team with our expertise in design and requirements development.

With seven unique billing systems under our belt and years of combined experience in information management, compliance and business optimization services, Certifi's consulting program helps you get the most out of your core administrative solutions. Additional services:

  • Program Management/Recovery
  • ​Software Development
  • Vendor Selection, Evaluation, and Management
  • ​IT70 Certified for State and Federal contracts